Every camera.
Every site.
One platform.

Sixteen purpose-built modules — command, AI detection, live operations, fleet health, evidence and field service — on a single application, wherever surveillance runs.

16 Modules Any Fleet Size Unlimited Cameras 24/7 Command

https://garuda.closyss.com/dashboard Operator View

15+

Banks Supported

DVR Brands

10+

Automated Checks

24/7

Real-Time Monitor

10-Tier

Access Control

Core Platform Capabilities

Everything you need to automate ATM and site surveillance operations at scale.

Real-Time Alarm Command Center

Alarms from every ATM site arrive instantly on the operator's dashboard. Alerts are classified by severity (Critical, High, Medium, Low) using AI-based parsing and automatically routed to the least-busy operator with complete escalation paths.

Live Camera View & Snapshots

View live feeds natively in the browser without any software plugins. When alarms are triggered, a multi-camera composite snapshot grid is instantly captured, providing a 360° situational context map at a glance.

AI-Powered Threat Detection

Integrated computer vision models analyze snapshots to flag helmet violations (triggering instant auto-audio warnings), verify camera configuration categories, and identify off-hours lobby intrusion anomalies.

Two-Way Audio Communication

Speak directly to individuals on-site via DVR speakers using standard browser audio routing. Operators can warning-broadcast live voice messages or configure pre-recorded warning templates triggered by automation.

Automated DVR Health Monitoring

Continuously runs 10+ automated health checks (checking device online/offline, camera channel streams, hard drive state, retention logs, clock drift, and login issues) to automatically dispatch maintenance tickets.

AI Assistant (Ask Anything)

Conversational system that maps natural queries (e.g. "How many DVRs are currently offline?") into live data actions. Built with strict role authorization bounds and audit logging for security compliance.

Integrated Modules

Active ATM Sites

0.9%

Diagnostic Uptime

< 0s

Alert Dispatch SLA

Garuda Ecosystem

One application. Sixteen modules. Zero silos.

Alert Intelligence Hub

"Every alert received, classified and dispatched — in real time."

Intelligent routing automatically assigns alerts to least-loaded operators.
Zero-polling WebSocket broadcast pushes live updates to every dashboard.
Automatic incident snapshots captured from any DVR brand at the moment of alert.
Two-way communication record attached to every incident for full audit trails.

CMS Wall

"Dozens of critical incidents. One immersive command view."

Live incident grid auto-populates newest-first across the entire network.
Concurrent snapshot workers cycle active feeds in parallel for maximum speed.
Cell-level DVR change detection resets an image only on state changes.
One-click fullscreen mode expands the wall for large-format control rooms.

AI Video Analytics

"Computer vision that watches every critical event — so people don't have to."

Real-time chest-door detection tracks authorized vs unauthorized access with logs.
Helmet & face cover detection flags helmets, masks, and concealment threats.
Multiple person crowds analytics and after-hours occupancy alerts.
Cross-references events with staff schedules for compliance and immediate alerts.

Footage Call Log

"From call receipt to footage delivery — every step measured."

Traces every footage request from inception to closure for strict SLA compliance.
Parallel download pipelines with fast-track escalation for critical requests.
Structured Excel batch intake with automatic site details enrichment.
Secure multi-cloud video delivery with stable, centralized download access links.

Service Call Log & Dispatch

"From call received to site resolved — fully tracked."

Operational backbone of field-service delivery from fault to resolution.
Automates ticket progression (draft, scheduled, pending, paid, closed).
Intelligent TSP route optimization computes shortest path for engineers.
Geo-fenced engineer capture at site with photo evidence of dismantles.

Engineer Performance

"Every engineer. Every dispatch. Every outcome."

Correlates every field engineer's daily activity with delivery metrics.
Full failure-type breakdown (footage request, down-call, HDD check, service).
Distance-from-base analysis shown alongside productivity for routing decisions.
Active/all-engineer toggle to assess active team members and staff counts.

Shift Intelligence

"Every operator. Every metric. Every shift."

Per-operator shift scorecards covering ten live performance metrics.
Shift-windowed analysis across morning, afternoon, and night shifts.
Missed-alert export for alerts left open beyond SLA threshold (e.g. 48 hours).
Supervisor force-logout removes inactive operators from the active pool.

Eyeball Monitoring

"See every site. Control every camera. In real time."

Transforms raw DVR connections into a structured, operator-configurable workspace.
Session-aware RTSP locking enforces single-user access per channel.
Clock-drift detection and correction across Hikvision, CP Plus, and UNV.
Ten parallel health checks per DVR persisted in a single atomic write.

Surveillance Live Viewer

"Every camera. Anywhere. Instantly."

Three-protocol streaming engine (WebRTC, HLS, or MJPEG) selected per device.
Configurable multi-channel grids from 1x1 up to dozens of streams.
Built-in two-way audio for remote operator-to-site communication.
Session-lock safeguard prevents feed conflicts across multiple operators.

DVR Health

"Your entire device fleet — one picture of health."

Always-on command console delivering instant visibility across the fleet.
Multi-layered checks including ICMP ping, TCP port login, and RTSP streams.
Storage-warning flags identify hard drive issues before data loss occurs.
Configurable alert thresholds trigger automated maintenance tickets.

Analytics

"From thousands of devices to one clear picture."

Nine independent simultaneous health checks surfaced for every device.
Color-coded visual triage of multi-unit site health at a glance.
Stacked filter pills query by bank, customer, panel, and DVR brand.
Row-level historical drill-down directly to DVR trend charts.

Sites Master

"Every site's complete story — installation to decommission."

Single registry capturing business, geographic, and hardware details.
Complete site lifecycle timeline from initial installation to decommissioning.
Multi-level organizational accountability mapping per site location.
Embedded organizational hierarchy maps role types to teams and zones.

Pending Sites

"No site goes live without passing every check."

Quality gateway preventing misconfigured sites from entering active production.
Four-step automated validation checks (ping, HDD, clock, RTSP stream).
Failed sites remain quarantined until corrected and re-validated.
Active status set automatically upon passing validation checks.

Alert Reporting

"Every incident. Every detail. Every format you need."

Transforms raw security events into structured, queryable audit trails.
Direct-to-inbox Excel delivery with branded HTML summary reports.
Parent-child incident grouping aggregates clustered multi-signal alerts.
Triple timestamp ranges filter precise incident windows.

Report Subscriptions

"The platform speaks. Your inbox listens."

Proactive, institutionalized reporting built into platform behavior.
Five selectable delivery frequencies from hourly to daily cadence.
Aggregated metrics quantify improvement or degradation against baseline.
Multiple CC recipients per subscription with per-row removal features.

DVR Housekeeping

"Every camera verified. Three times daily. Automatically."

Shift-driven snapshot captures across the entire fleet three times daily.
Intelligent failure diagnostics surface offline/auth error alerts.
Capture engine auto-resumes after restart with no skipped sites.
Visual audits are fully browsable, filterable, and exportable.

Works with the hardware you already have.

Garuda natively integrates with all major DVR and NVR brands used in the Indian ATM surveillance market. No third-party middleware, no compatibility headaches — direct integration with each manufacturer's technology.

"Live view, snapshots, two-way audio, health monitoring, and playback download — all working across every supported brand through one unified interface."

Receives alarms from all major panel vendors.

Industry-standard SIA-DCS protocol support ensures compatibility with your existing alarm panel infrastructure. The platform accepts direct digital events and maps them instantly to command layouts.

Smart-I Jupiter

UtopiaTech Panel

RAAS (Vighnaharta)

Smart-I Gen1

Trusted by India's leading banks and ATM operators.

Securing critical infrastructure across thousands of banking nodes nationwide.

Supported Banking Networks

ICICI HDFC SBI IndusInd DBS IDFC Bank of India PNB Axis Kotak DLB Yes Bank RBL Saraswat Mehsana Bank of Baroda UBI

Managed Service Operators

Hitachi Diebold Nixdorf Euronet Tata FSS AGS EPS

Enterprise-grade security, built in.

The platform enforces strict role-based access control across 10 organizational tiers — from front-line operators to head office executives. Each user sees only the data, pages, and actions they are authorized to access.

10-Tier Hierarchy Flow

Operator → Team Leader → Supervisor → Engineer → Branch Manager → Coordinator → Zonal Manager → HO → Project Team → Customer

Per-Page & Button Controls

Dynamic feature flags toggle interface elements depending strictly on matching active session roles.

Automatic Locking & Isolation

Locks accounts upon repeated password entry failures and isolates customer workspace structures.

Audit Action Trail

All events, configuration edits, operator closures, and chat streams are logged to immutable log stores.

PWA Compatible

Access from any device.

Garuda runs as a Progressive Web App (PWA). Operators and field teams can install it directly onto desktops, mobile phones, or tablets for a native application layout featuring high performance, responsive breakpoints, and notifications support.

Ready to modernize your surveillance operations?

See how Garuda can transform your monitoring center and automate routine alerts.

Request a Demo Contact Sales

Every camera. Every site. One platform.